ChopCue
Delete your account & data
Option 1: Delete it yourself, in the app
- Open ChopCue and sign in.
- Go to Settings.
- Tap your account card at the top of the screen.
- Tap Delete account.
- Confirm the deletion. If you signed in with an email/password, you'll re-enter your password first; if you signed in with Google only, you'll confirm with Google instead. Either way, our authentication provider requires this recent-sign-in check before any account can be deleted.
Option 2: Request deletion by email
Prefer not to use the app, or can't sign in? Email support@chopcue.com from the address associated with your account and ask us to delete it. We will action the request and reply once it's done.
What gets deleted
- Your account sign-in record (email/authentication identifier) and Firebase user ID
- Your family and friend memberships, and follower/following relationships
- Your notifications and activity inbox
- Your private backups: your settings, including the allergies and calorie settings in Diet & Preferences, and with Full ChopCue your recipe library and kitchen (described in our Privacy Policy). These are never public and are fully deleted, not just hidden
- The lookup entries that let people find you by email or username
What's kept, and why
Recipes you shared publicly, comments and CookSnaps you posted, and your public profile entry are anonymized rather than hard-deleted: your name is replaced with "Deleted user" on your profile and on the recipes you shared, and comments and CookSnaps show as "Deleted user". The content itself stays, so other people's saved copies and conversations keep working. If you want it removed too, delete it in the app before deleting your account, or email us and we will remove it.
Reports you filed and records of banner taps are kept for moderation and advertiser billing, and are deleted on request.
The copy of your data on your own phone (recipes, drafts, pantry, grocery list and preferences) is not on our servers, so account deletion does not reach it. It stays on the phone until you delete the app or clear its storage.
We never hold your payment details. Purchases are processed entirely by Apple or Google, and account deletion has no effect on that (nor does it refund a purchase).
Questions
Contact support@chopcue.com. See our full Privacy Policy for more detail on what we collect and why.